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Highgate House Care Home

Highgate Care Ltd is committed to investing in the highest quality care.

For further information email or call 0208 340 3915.

Highgate House Care Home, 107 North Hill, Highgate, London N6 4DP

Frequently asked questions

Plans were shared with residents and staff on March 8, 2021 that the new owners, Highgate Care Ltd are planning to close the home at the end of May.

Mary Feilding Guild is the name of the charity who formerly owned and managed the home, and it was a legal condition of sale that we could not keep the name.

The home is to close and residents will be fully supported across a three-month period to find suitable new accommodation.

We are acutely aware that this news has come as a shock to residents, their families and our staff, and we are regretful that this will inevitably have led to some anxiety. Our first priority has been to hold individual meetings, offer our full support and start the process of helping residents to find new accommodation.

Every care is being taken to support residents during this transition, including sharing details of possible accommodation that fits with individual care needs, joint discussions if appropriate with families and friends, medical practitioners and the local authority. We will find homes for groups of residents if they wish to continue to live together plus signpost to organisations that can provide financial advice if required.

We are supporting residents with virtual tours, finding brochures, helping with telephone and online enquiries and doing everything we can to ensure their safety at the current time; all care homes and residential care facilities have processes in place to safely accept new residents. Residents received a second Covid vaccination in mid-March.

In setting the timeframe for the closure, we have taken on board the time it will take residents to reasonably find alternative accommodation, balanced with the wish to remove any ongoing uncertainty of where they will be living at the earliest opportunity.

We have to factor in the continued retention, dedication and support of the existing staff team, who we appreciate will wish to secure new positions. Without our existing team, we will need to rely on agency staff which will disrupt the continuity of care for residents.

Additionally, we need to consider the home environment and negating feelings of isolation as residents begin to move to new accommodation. Within a week of the announcement, more than half of current residents either had new new homes lined up or potential accommodation in mind.

A building the size of Highgate House with eight residents or fewer, will not feel like home and may well be uncomfortably quiet for the remaining residents. It is with these factors in mind, that a three-month window was considered sensible.

Naturally, there will be an understanding of individual circumstances and flexibility for any residents who are not yet settled in alternative accommodation by 31 May.

We believe that residents will be settled in their new homes within the timescale, but we can offer our assurance that nobody is to be made homeless.

Before any final decision is made regarding closure, we have a legal duty to consult with employee representatives and we will also have individual consultations with team members. We are committed to supporting our employees in finding new roles, where possible in care settings with relocated residents with whom they have built a rapport.

The Mary Feilding Guild home has been financially unsustainable for many years before it was put on the open market. In recent years, the occupancy of the home had fallen to just 16 residents with more than 60% of the property standing empty.

Any new owner would need to make significant changes to make the home viable and such investment in facilities at the home would entail reconfiguration and major building works, causing a significant disturbance to current residents.

We believe without doubt that the home could not continue to function as previously operated by the Guild and in its current form is not adaptable to provide modern care or nursing facilities.

Highgate Care is fully committed to continuing the tradition, established by the Mary Feilding Guild, of delivering quality care on the site.

We are currently putting together initial designs for consultation with the local authority and neighbours and will share plans in the near future.

Highgate Care will be consulting with the local authority and neighbouring residents as plans are developed.

The team behind Highgate Care have more than 25 years’ experience in providing high-quality care for older and vulnerable people in the community.